Mission Statement Analysis - PG Essays - 648 Words

P G In 1837, a bold new enterprise was born in Cincinnati: Procter Gamble. William Procter quickly established himself as a candle maker. James Gamble apprenticed himself to a soap maker. By 1890, PG was selling more than 30 different types of soap. To meet this increasing demand, the Company expanded its operations outside Cincinnati, with a plant in Kansas City, Kansas, followed by a plant in Ontario, Canada. As each new plant opened, PG would embark on plans for another. The research labs were as busy as the plants. Innovative new products rolled out one after another. The Company that began as a small Midwestern partnership had grown into one of America’s largest multinational†¦show more content†¦Ensuring the safety of people who use their products, and the safety of the world we all live in, has been at the heart of what PG does. The purpose statement of PG is a reflection of its past performance and future goals. The statement is short and to the point. It says only positive things about the company: what it does and where it is wants to be in the future. Procter and Gamble had been providing many countries with the high quality products for many years and they are striving to be #1 company for the years to come. PG participates in the lives of many consumers by improving existing products to complying with all laws and regulations where they are sold. In my opinion, Procter and Gamble’s Purpose Statement is written nicely, and its consistent with what company does. The company’s purpose statement doesn’t have any direct reference to the company’s ethics. Company’s ethic policy is mentioned in its booklet of â€Å"Our Values and Policies† and it reads as: â€Å"While PG competes hard to achieve leadership and business success, the Company is concerned not only with results, but with how those results are achieved. We will never condone nor tolerate efforts or activities to achieve results through illegal or unethical dealings anywhere in the world.† Putting ethics statement with the purpose statement would be too wordy, but this statement should be available to theShow MoreRelatedTaking a Look at Procter Analysis1005 Words   |  4 PagesIntroduction Procter and Gamble (P G) is one of the renowned and well-known firms in the world and specifically America and it was originated in 1837.This firm was founded by William Procter and James Gamble. In the beginning, they used to manufacture only soap and candles but as the time passed their growth in business was the remarkable effort. Procter and Gamble has become one of the biggest consumer goods company in the world. Their products are sold in over 180 countries, which include severalRead MoreMission Statement And Objectives And Intentions Of A Business1109 Words   |  5 Pages Mission Statement The mission statement displays the purpose of a company in the market. It also serves as reference for the objectives and intentions of a business. According to Kokemuller (n.d), â€Å"A mission statement offers insight into what company leaders view as the primary purpose for being in business. Some companies have profit-motivated missions, while others make customers a focal point† (para. 2). This paper will provide the mission statement developed for my chosen organizationRead MoreBusiness Management : P G1721 Words   |  7 PagesOn June 5th of 2013 PG announced that company is going through some change and made decision to group its Global Business Units (GBUs) into four industry-based sectors. 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Target goals are met by identifying marketing segmentation, which is targeting a specific market for a particularRead MoreThe Art And Study Of Action And Marshalling Resources For Their Most Practicable And Efficient Use1253 Words   |  6 Pageswhy you’re doing what you’re doin g (your mission), to what place you’re disquieting to go (your vision), and at which point you’re rebuilt to go approaching it (your values) are the adhesive that holds an organization together. It is an essential object to crib your strategic component and developing a strategy. You keep these elements at the same time your strategies and goals crisis and flex by the whole of the market. 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Gossip, Deception and Kids Essay Writing Samples

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Notes on Different types of customers Free Essays

Dealing with customer complaints why do customers complain? Customers complain mainly because of bad customer service The product they received is of bad quality not happy because of the staff Delayed flights not good service untidy accommodation product they received was not as it was descriptive. Not a not seats on the plane not getting what they want queues why do organizations need to know about customer complaints? To keep their reputation keep one customer happy expand business keep customers keep business to improve o fix one problem How to deal with customers? Offer a discount or a complimentary Item such as a drink. Food item etc. We will write a custom essay sample on Notes on Different types of customers or any similar topic only for you Order Now ) or a refund If they take It further ask If want to speak to the manager Reply a. s. A. P start by apologizing Don’t interrupt whilst they are complaining Ask what’s wrong face to face offer something else e-mail written communication make it formal be sympathetic make eye contact Listen suggest the course of action check the customer is happy with the solution and ask them if there is anything else you can do for them. Keep calm keep customer informed at all times Why is It Important to resolve a complaint? O keep the customers happy so you will get customer loyalty so you don’t get a bad image/reputation of you or the organization To prevent it from happening again so I OFF quality of service they give how good their products are minimum standard of quality procedures they follow Equally With respect Fairly Friendly Welcomed well With a helpful manner NIce Politely Regardless of the customer type all customers have different needs. A hen party traveling to Lo ndon for the weekend. Transfers Accommodation Group accommodation rah reception Information on local nightlife Different types of customers Mobility Pre-boarding Disable Access Guides Wider corridors Handrails Ramps Treated with respect and equally Special seating Bigger facilities Information about excursions suitable for their needs Special cabins/accommodation specifically for the disabled Lifts Visually impaired Braille White stick Career Guide dogs Assistance Be sensitive Hearing impaired Hearing aid Hearing loop Lip reader Sign language translator Speak loud and clearly Signs Devices to help them in case of an emergency el calling people, phone ringing, fire alarm going off Cultures/Countries Health documents Leaflets in their language Maps in their language Treat them equally and with respect Helpful staff Injection Visas/Passports Currency exchange Insurance Translator Elderly/Confused Treated with respect Show empathy Speak slowly and clearly Make sure they understand the information they were confused about Communication methods best suited to the cust omers needs. Hearing – Written, Face to face (For lip readers) Visual – Telephone, Verbally Elderly – Face to face, verbally Different language – Written – diagrams How to cite Notes on Different types of customers, Papers